Agency vs. Freelancer: Who’s Right for Your Business?

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Agency vs. Freelancer: Who's Right for Your Business?

Feeling stuck deciding between a freelancer or a VA agency?


Virtual assistants (VAs) have become a game-changer, offering remote support for a variety of administrative, technical, and creative tasks. But with so many options available, a major question arises: Should you hire a VA from an agency or go the freelance route? 
Here's a breakdown of the key differences to help you make an informed decision: 

Hiring a VA from an :

VA Agency


  • Streamlined Recruitment:

    Agencies handle the vetting process, ensuring you get qualified and experienced VAs.

  • Variety of Skills:

    Agencies often have a pool of VAs with diverse skillsets, making it easier to find the perfect fit. 

  • Ongoing Management:

    Agencies handle administrative tasks like payroll and performance management, freeing you from HR headaches. 

  • Scalability:

    Easily adjust your VA team size as your needs evolve. 

  • Guaranteed Replacements:

    If your VA leaves, the agency finds a suitable replacement. 


  • Potentially Higher Cost:

    Agency fees might add to the overall cost compared to direct freelancer rates. 

  • Less Direct Control:

    Communication might be filtered through the agency, impacting immediate decision-making.

Hiring a VA:



  • Potentially Lower Cost:

    You negotiate rates directly with the VA, potentially finding a lower hourly rate. 

  • Direct Communication:

    Build a more personal working relationship with your VA. 


  • Recruitment & Vetting:

    The onus falls on you to find and assess qualified candidates.

  • Limited Skillset:

    Freelancers often specialize in specific areas, making it harder to find a VA with a broader skill range. 

  • Management & HR Duties:

    You handle tasks like payroll, taxes, and performance management. 

  • No Guarantees:

    If your VA leaves, you'll need to find a new one yourself. 

So, When Should You Choose a VA Agency?

A VA agency is the ideal choice if you prioritise:


You value a streamlined hiring process and ongoing management support. 


You need a VA with a diverse skillset to handle various tasks.


You anticipate needing to adjust your VA team size in the future.

Peace of Mind:

You want guaranteed replacements and established HR processes.

Ready to Take Control of Your Time?

Hiring a VA, whether from an agency or freelance platform, can be a game-changer for your business. However, if you value expertise, streamlined processes, reliable support, and peace of mind, then a Social Friends Virtual Assistant might be the perfect match! 

Schedule a Discovery Call with Social Friends today and discover how our experienced VAs can help you achieve your business goals and free up your time to focus on what matters most! 

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